WHOLESALE

We require a sales tax registration certificate/resellers license for domestic accounts and a business registration certificate for international customers

ORDER MINIMUMS

Initial orders require a minimum purchase of $500 with subsequent order minimums of $250. Freight charges are not included when calculating order minimums. To maintain an account, a minimum of $2000 must be purchased per calendar year or the account is subject to closure.

BACKORDERS

Back orderable merchandise that is not currently in stock will remain on order and ship at the first available opportunity. Unshipped items that are not back-orderable (as specified on our website) will be canceled, unless the customer gives specific instructions to backorder.

DROP SHIPMENTS

All drop-ship orders must be shipped on open account or pre-paid when placing an order.  Pre-payments will include estimated shipping charges if applicable. Payment due dates are based on the manufacturer ship date rather than the invoice date. Drop ship orders are non-returnable to Ukrainian Bridge LLC or the manufacturer. Ukrainian Bridge LLC is not responsible for delays, shortages or errors made by the manufacturer.

CANCELLATIONS & REFUSALS

A 15% fee will be charged on canceled merchandise and refused shipments.  Customer is responsible for inbound and outbound freight charges on refused shipments. Frequent cancellations or refused orders may lead to a change in credit terms or account closure. 

RETURNS

Returns will not be accepted without prior written authorization. All requests must be made within 30 days. Ukrainian Bridge LLC will issue a Return Goods Authorization (RGA) that is valid for 10 business days. 

Return Guidelines:

Only products purchased from Ukrainian Bridge LLC
Return items must be currently stocked and not discontinued.Unit packs must be maintained.  Partial packs will be returned to the customer at their expense.Authorized merchandise must be returned in the original packaging and free from any markings.ORM-D hazardous materials cannot be returned due to federal regulations.Special order merchandise is not returnable.Merchandise must be returned with the return authorization letter and the RGA number on the outside of the package.Any merchandise returned without a RGA number will be sent back to the customer at their expense.Authorized returns due to customer error will be issued a credit, less freight and a 15% re-stock fee. If purchased with free ground shipping, these charges will be deducted from the credit.Items returned as damaged that were not found to be damaged will be returned to the customer at their expense.Ukrainian Bridge LLC will credit any items shipped in error or product that is considered damaged.Credits will be applied to the original invoice.  If the invoice has been paid, a credit will be applied against future invoices.

Ukrainian Bridge LLC reserves the right to refuse any returns.

CLAIMS

If items are received damaged in transit, save the original packaging and file a claim directly with the carrier. Claims for shortages must be made within 5 days of receipt of an order

PAYMENT

Ukrainian bridge LLC accepts credit card, bank transfer or pre-payment. Customers can apply for credit terms by filling out a credit application. Failure of our terms customers to pay promptly may result in a change of terms.  All invoices are aged from the ship date.  Returned checks will incur a $25 service fee.  All accounts are payable in U.S. funds only.

Effective 1/01/2022